Quality Matters

How can we identify inefficient processes, automate repetitive tasks, and improve service quality? Robert Kostka from Deutsche Telekom IT Solutions, in collaboration with the DAM (Data Analytics Meetings) team, addressed these topics at the Quality Matters workshop.

Participants learned how to use historical data on IT services to identify opportunities for improvement. The workshop covered the entire process, from data collection and visualization through data analysis and insights gained using artificial intelligence, to the application of these insights in making specific operational decisions.

The workshop was followed by a discussion among the participants. Refreshments were provided, and the atmosphere was pleasant. The main topics of discussion were finding a balance between automation, process efficiency, service quality, and human expertise.

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You can find out more about DAM here.

17:00 1 October 2026 @ Jesenná 5, Košice