{"id":3536,"date":"2026-08-28T13:05:08","date_gmt":"2026-08-28T11:05:08","guid":{"rendered":"https:\/\/ics.science.upjs.sk\/adui\/?p=3536"},"modified":"2026-10-14T15:57:30","modified_gmt":"2026-10-14T13:57:30","slug":"quality-matters-2","status":"publish","type":"post","link":"https:\/\/ics.science.upjs.sk\/adui\/en\/2026\/08\/28\/quality-matters-2\/","title":{"rendered":"Quality Matters"},"content":{"rendered":"<p>How can we identify inefficient processes, automate repetitive tasks, and improve service quality? Robert Kostka from Deutsche Telekom IT Solutions, in collaboration with the DAM (Data Analytics Meetings) team, addressed these topics at the Quality Matters workshop.<\/p>\r\n\r\n<p>\r\nParticipants learned how to use historical data on IT services to identify opportunities for improvement. The workshop covered the entire process, from data collection and visualization through data analysis and insights gained using artificial intelligence, to the application of these insights in making specific operational decisions.\r\n<\/p>\r\n\r\n<p>\r\nThe workshop was followed by a discussion among the participants. Refreshments were provided, and the atmosphere was pleasant. The main topics of discussion were finding a balance between automation, process efficiency, service quality, and human expertise. \r\n<\/p>\r\n\r\n<p>Photogallery:<\/p>\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7110-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7113-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7125-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7156-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7181-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7210-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7215-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7220-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7229-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7234-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7239-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-2493\" src=\"https:\/\/ics.science.upjs.sk\/adui\/wp-content\/uploads\/sites\/10\/2026\/10\/DSC_7254-scaled.jpg\" alt=\"\" \/><\/figure>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p>You can find out more about DAM <a href=\"https:\/\/dam.science.upjs.sk\/\" target=\"_blank\">here<\/a>.<\/p>\r\n\r\n<p><strong>17:00<\/strong> 1 October 2026 @ Jesenn\u00e1 5, Ko\u0161ice<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>How can we identify inefficient processes, automate repetitive tasks, and improve service quality? Robert Kostka from Deutsche Telekom IT Solutions, in collaboration with the DAM (Data Analytics Meetings) team, addressed&hellip;<\/p>\n","protected":false},"author":33,"featured_media":3543,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actual"],"_links":{"self":[{"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/posts\/3536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/comments?post=3536"}],"version-history":[{"count":6,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/posts\/3536\/revisions"}],"predecessor-version":[{"id":3581,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/posts\/3536\/revisions\/3581"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/media\/3543"}],"wp:attachment":[{"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/media?parent=3536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/categories?post=3536"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ics.science.upjs.sk\/adui\/wp-json\/wp\/v2\/tags?post=3536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}